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  Name:
  Company Name:
excellent Good average weak

Specification

No

75-100

50-75

25-50

0-25

 

 

 

 

Product quality in comparison with comparable items

1

 

 

 

 

Product function

2

 

 

 

 

Company capability in satisfying customer needs

3

 

 

 

 

Price comparatively

4

 

 

 

 

On time delivery

5

 

 

 

 

Company reaction against customer request

6

 

 

 

 

Company’s investigation towards complaints

7

 

 

 

 

Quality of packing & shipping

8

 

 

 

 

Staff behavior towards customer or his representative

9

 

 

 

 

Development & quality improvement

10

 

 
 
 
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